Matt Faulkner

Maintains Nordstrom’s network infrastructure; including 1,200+ DIA data circuits, 10,000+ network appliances, and our SNMP monitoring systems. Participates in critical incident response and management. Mentors Technicians in Networking, Version Control, Infrastructure as Code (IaC), and NewRelic monitoring. Facilitates cross functional troubleshooting, root cause analysis, and engages vendors when needed. Writes scalable and reusable code using Python3 to automate network tasks and configurations. Subject Matter Expert in Juniper Mist Wired and Wireless Networks.

• Second/Third Tier Escalations for Network Incidents.
• Driver of GitOps and Configuration Management.
• Develops high quality training material based on real-world scenarios to increase teams operational knowledge and maturity.

Supported the migration from MPLS to DIA data circuits and the deployment of Versa Networks SD-WAN solutions. Mentored Technician 1-2s in Network Troubleshooting and Incident Response. First Tier Escalation point for Wireless, Wired, and SD-WAN network related issues. Lead technical teams during critical business outages. Focusing on business continuity and availability of network services. Created and documented actionable alerts based on Site Reliability Engineering and ITILv4 best practices. Driving high quality IT Service Management (ISTM).

• Wrote actionable runbooks for common network incidents and alerts.
• Assisted in the development of NewRelic based network monitoring and alerting configurations.
• Lead Technician during critical network incidents and outages.

Managed and maintained 320+ MPLS Data Circuits including 3x Data Center locations. Participated in proactive and reactive incident management. Created technical documentation for Versa Networks SD-WAN appliances. Including high level architecture diagrams, physical cut sheets, and troubleshooting guides. Became a general Network Subject Matter Expert (SME) for Nordstrom’s retail locations.